888casino verification: documents, timing and how to upload

What is 888casino verification?

888casino verification is the process in which 888 checks your name, date of birth and address against documents you upload, so it can prevent fraud and meet the rules of the regulator that covers your country. The help centre says it can validate your identity at any time during your membership. Our 888casino review explains which company and licence serve your region, which also decides which rule set applies to you.

When does 888casino ask you to verify?

The help centre lists the usual triggers, and says the list is not limited to them:

• making a deposit
• requesting a withdrawal
• raising your deposit or withdrawal limits
• accessing the account from a different country to the registered one

The non-UK user agreement adds that 888 can verify registration details such as name, address, age and payment methods at any time, typically with an identity card, proof of address such as a utility bill and proof of your payment method. It may also ask about source of funds, financial standing and occupation. If you do not complete a request, the agreement says the company may terminate the account and withhold any funds in it.

Which documents does 888casino accept?

The Document Types page lists the documents. They need to be legible, with the name, photograph, address, signature and validity date visible.

A second help page, "Why do I need to send you documents?", gives a slightly different route to verification. You can send a driving licence or national ID card showing your current address. If you send a passport instead, you also need one of these showing your residential address, issued within the last 3 months: a bank or credit card statement, a utility bill, a signed credit agreement, a council tax bill, an insurance policy or a tenancy agreement. Because the pages differ, send what the request email asks for and, if in doubt, send the more complete set.

How do you upload documents?

You upload documents in the Cashier, and the steps are short. 888 says the files must be scans or photos where all details are clear.

1. Photograph or scan each document so the required details are legible.
2. Log in to your 888 account and open the Cashier.
3. Select "Verify ID".
4. Click "Browse", choose the files and click "Upload".

If your account is currently restricted, log in to the Safe Cashier site (safe-cashier.com) with your username and password and upload the documents the same way. 888 says documents uploaded through the Cashier are stored securely and can be viewed only by specifically authorised personnel.

How long does verification take?

888 says it takes up to 72 hours to review and verify documents once they are received. If you wait beyond that, reply directly to the original email you received. This review time comes before the payout time, so the withdrawal timetable on our 888casino withdrawal page starts only after your account is cleared. The withdrawal policy says that any delay in sending requested information can delay a withdrawal.

What if verification fails?

If documents are not provided, the non-UK agreement says 888 may terminate the account at its sole discretion and withhold the funds in it. If documents fail its security checks, for example because it suspects tampering or an attempt to mislead, it is under no obligation to accept them or to explain what it found. Under-age accounts may be terminated and funds withheld until age is verified.

If you think a decision is wrong, follow the complaint route in our review and keep copies of what you sent. For tools to control your spending, see our responsible gambling page.